What if I have questions about my subscription invoice or account?
Contact Customer Service at 607-756-5665. We will be happy to assist you with billing and account questions. Circulation Customer Service is open 8 a.m. through 4:30 p.m. Monday through Friday.
What time should I expect to receive my newspaper?
The Cortland Standard is delivered by the U.S. Postal Service, and home delivery subscribers can expect to receive their newspaper with their daily mail.
What should I do if my newspaper does not arrive or if sections are missing?
Notify us and we will get a complete newspaper to you at the earliest opportunity.
How can I temporarily stop my delivery while I am out of town or on vacation?
Delivery can be temporarily stopped while you are away. Simply visit Circulation Customer Service or call them at 607-756-5665. Please note that your request must be received and entered into our circulation system by 9 a.m. in order to start or stop delivery that day. A voicemail is acceptable outside customer service hours.
How do I buy back issues of the paper?
Come in to the temporary office of the Cortland Standard at 87 Main St., Cortland. Due to the change of ownership, we will only have papers dating back to May 17, 2025. If you are seeking an edition that's older than that, please see our digital e-editions here on our website.
To ensure proper handling of an obituary, all obituaries should be submitted by email at obits@cortlandstandard.com.
Deadline:
12pm Monday through Friday. The Cortland Standard cannot guarantee publication of obituaries received after the deadline.
Confirmation:
All obituaries received from anyone other than a funeral home must be confirmed by the funeral home taking care of the arrangements, a cremation service, an anatomical program, or a death certificate before it will be published.
Rates:
An obituary up to 5 inches deep will cost $100. Each additional inch in depth will cost $20. Adding a standard sized photo will cost $15. An obituary can be repeated at 50% of the original cost.
Newspapers offer a historical account of the communities they serve, and we do not want to exclude anyone from our obituary page due to an inability to pay. Therefore, a one-inch death notice that only lists the name, age, town, date of death and occupation of the deceased will be free of charge. The funeral home needs to note in their email that this is a death notice and it's to be placed on the death notices page. As such, the name of the funeral home will not be listed.
Exceptions:
There is no charge for any member of our armed forces who dies while on active duty. Flag symbols will be free for all obituaries of Veterans, but must be requested to run. There will be no charge for any person who dies that is under the age of 18 years old.
Payment:
All obituaries must be pre-paid, unless the funeral home has established credit with the Cortland Standard. If they have credit, they will be billed monthly.
